Communication… it isn’t just what we hear and say…


By Emma Serlin
November 16, 2019

This blog post was written by LSW’s Principal Tutor, Jamie Chapman.

Words words words… let’s face it, it’s difficult to communicate without them! However, important though words undoubtedly are—they are not the be all and end all of our communication. What makes an engaging speaker? It’s not just the words they use (and how they use them). Communication isn’t just what we hear—but also what we see. Vocal animation alone will only take us so far if we don’t look physically engaged in the message we are seeking to convey.

At school, my Home Economics teacher used to bellow at me for my poor presentation of food. (I remember she was once particularly scathing about an admittedly, rather shabby looking Lemon Meringue pie I had attempted). Her special motto—delivered with an almost messianic zeal—was that we had to “feed the eye as well as the palate”. She scared the living daylights out of me, so I always nodded obediently whenever she trotted out her catchphrase.

Much as I hate to say it, though, she had a point. And her words are especially true when it comes to communication.
Interesting speakers don’t just use their voice to communicate—they use their body as well. Our face, our eyes, our gestures – these are what our listeners are looking at. If we look stiff and disengaged, if our eyes are glazed—we are not sending a message to our listeners that we value what we are saying.

That’s what communication is about really: Value. We have to value our message and value our listeners. We don’t do that just through our voice alone.

So next time you give a presentation, be aware that you need to “feed the eye” of your listener, not just their ears.

P.S. My lemon meringue pie wasn’t that bad.

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