The  Six Soft Skills All the Best Entrepreneurs Share

11-Jan-2019 / by Emma Serlin posted in Tips, communication, effective communication

When you step into the world of entrepreneurialism, it’s natural to spend the majority of your time focussing on the day-to-day tasks required to get your business off to a flying start. Financial planning, strategy, marketing, social media, product design…the list goes on.

But as you clear those first hurdles, begin to put processes in place, take on your first employees and inch towards feeling a bit more established, it’s time to step back and look at the bigger picture.


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This Christmas cracker joke sums up how accents can be a challenge!

15-Dec-2018 / by Emma Serlin posted in workplace communication

Three guys are out walking. The first one says, “Windy, isn’t it?” The second one answers, “No, it’s Thursday!” To which the third replies, “So am I. Let’s go get a beer.” 

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Hats off to Harry - born to be Royal

12-Nov-2018 / by Emma Serlin posted in Tips, talk, LSW Founder 'insights', communication, Resources, public speaking, presentations, effective communication, confidence, elocution, body language

Prince Harry used to be the naughty prince, the nation’s younger brother, who was known more for his passion for partying than for typically Royal behaviour. 

And yet after some hair raising times in his twenties, he has stepped confidently into his role, using his position to give a voice to many who have been sidelined, disenfranchised or forgotten. He has done so with responsibility, grace, good will and a gentle determination, which reminds many of his mother. So what can we learn from his communication style?

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Finding Your Voice, Finding Your Tribe

23-Oct-2018 / by Emma Serlin posted in Social & Cultural, Accent softening, communication, workplace communication

The BBC has just released their findings from the world's largest loneliness study. 55,000 people took part in the BBC's Loneliness Experiment in collaboration with the Wellcome Collection. The people who took the survey were asked how they would define the feeling of ‘loneliness’. The results were surprising. In fact, being around people or not has no bearing on loneliness. Instead, it’s a more complex notion. In the top five responses, for example, was that people felt loneliness was simply not feeling understood.


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What leaders can learn from Donald Trump's communication skills: The Good, The Bad And The Ugly.

25-Sep-2018 / by Emma Serlin posted in workplace communication

Like it or lump it Donald Trump can teach us a thing or two about leadership. A businessman from New Jersey, Trump has elevated himself to the highest political office in his country. Divisive as he is, there are things we can learn from his communication strategy.

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What is vocal charisma and how can we achieve it?

19-Sep-2018 / by Emma Serlin posted in workplace communication

In today's job market, “Communication Skills” have transcended the ‘soft skills’ category and gone right to number one on every hiring managers list when it comes to securing new talent. For those of us who struggle with communication, this can be a daunting prospect.

Despite our competence to do the job, our ability to excel in the area of communication can be the one things standing between us and the career progression we want. 

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Brevity: Three tips on speaking less while saying more

14-Sep-2018 / by Emma Serlin posted in workplace communication

We’ve all been that person in a scenario where we wanted to communicate something, but we realise with a sinking heart, we’ve fluffed it. The urge was there, to speak above the parapet, to have our voice heard. Yet, when our turn finally came, we took too long and talked too much. We end up walking away, doubting whether we really got our point across.

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Is the way you speak keeping you from getting a job?

3-Sep-2018 / by Emma Serlin posted in workplace communication

Getting the right job for you is a delicate mission, and one that can feel fraught with challenges. The job you dream of is where you can do what you are good at, what you enjoy on a daily basis, where the workplace feels like home and where work doesn’t feel like work. Right?

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5 tips for overcoming presentation nerves

28-Aug-2018 / by Emma Serlin posted in Social & Cultural

Your stomach is queasy, your palms are sweaty, and your mind has gone blank about your opening lines. It's the bog standard, presentation heebie jeebies kicking in. If this sounds familiar, how about some tools to blast them out of the water once and for all?

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Why honest and open communication is key to getting respect at work

14-Aug-2018 / by Emma Serlin posted in Social & Cultural

We hear it all the time. Honesty and openness is the cornerstone of any healthy relationship. Why then do we approach our working relationships with any less transparency than we do in our personal relationships?

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