How To Have Difficult Conversations At Work

Conversations can be difficult for a number of reasons, but usually it’s because we’re worried about how the other person will react, or that we will make them feel bad. We can pendulum-swing between...

Written by Emma Serlin

Published: February 17, 2020

Assertiveness workplace communication Meetings

How to create connection anywhere, with anyone

How close are you to your co-workers? A key study by Relate revealed that only 75% of employees say they have good relationships at work. And new research suggests that one in ten have no friends at...

Written by Emma Serlin

Published: January 13, 2020

Social & Cultural effective communication workplace communication

Mistakes bring powerful lessons - how do you communicate them?

Results sometimes may not be what we expect them to be. But the extent to which they feel like a failure really depends upon our perspective.

Written by Emma Serlin

Published: December 16, 2019

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Communicating With Your Team To Earn Their Respect

Respect, it is said, is earned and not given. For many of us, being respected as a leader or colleague is hard-won and, in the early stages of a professional relationship, it can seem like a bit of...

Written by Emma Serlin

Published: November 28, 2019

Assertiveness workplace communication

Why You Don't Need To Act Like A Man To Succeed At Work

‘Act like a man to succeed’ is a misguided piece of advice on several counts. Quite aside from the problem of deciding which men to imitate (what if they are dysfunctional or incompetent?), this...

Written by Emma Serlin

Published: October 24, 2019

confidence effective communication business Assertiveness workplace communication

The Do’s and Don’ts of dealing with interruptions at work

Written by Emma Serlin

Published: October 10, 2019

Assertiveness workplace communication Meetings

How to do yourself justice in meetings

If you’re an introvert, meetings can feel like warzones in which your main goal is to duck extroverted bullets while the loudest personalities exchange fire. So how do you do yourself justice in such...

Written by Emma Serlin

Published: September 24, 2019

effective communication workplace communication Meetings

Managing Multicultural Teams: A Guide To Improving Communication

In an increasingly multicultural workplace - and with teamworking on the rise - it is becoming more and more important to prioritise effective cross-cultural communication. The good news is that...

Written by Emma Serlin

Published: September 12, 2019

effective communication workplace communication

How To Be Liked By Everyone At Work

Visit any organisation and you’ll find a mix of different kinds of people: a plethora of personalities. It’s what makes for great ideas, creativity and ultimately, success. But it’s also what can...

Written by Emma Serlin

Published: August 22, 2019

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Why Is English Pronunciation So Difficult For Spanish Speakers?

If your mother tongue is Spanish, you may find learning and pronouncing some English words and phrases very challenging. Since many of our Accent Softening clients are Spanish speakers, we thought it...

Written by Emma Serlin

Published: August 13, 2019

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